Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Outsource Consultants

JUNE 6, 2022

When used effectively, it can provide an experience that rivals – or even surpasses – that of an in-person meeting. 98 percent of respondents to a study performed by Lifesize showed that video meetings helped with relationship-building both inside and outside of the company. Implement Gamification Systems.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

AUGUST 3, 2020

Failing to meet the new post-COVID standards will compel consumers to switch to competitors ready to serve them. In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Outsource Consultants

JANUARY 13, 2025

Building Team Unity in a Virtual Environment Consistent Communication Drives Success Regular team meetings form the foundation of remote call centers. Use team meetings to cement relationships, get people talking and provide a space for all-way communication, especially during times of crisis.

Call Center 67

Call Center Management Gamification call center software 67

Playvox

SEPTEMBER 2, 2022

a contact center manager at a fitness company, shares, “We pay well, and we schedule two stand-up meetings daily to maintain face-to-face contact. Related Article: 7 Essentials to Managing Remote Call Center Agents. Agents must meet certain performance standards. Keep More Agents On Board. Leanne Y.,

Contact Center 70

Contact Center Management Gamification Surveys 70

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Consulting 62

Consulting Consulting Contact Center Marketing 62