Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. A recent study showed that 80 percent of U.S. Get Feedback.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Lowest AHT. Highest FCR.

Call Center 76

Call Center Gamification Coaching Morale 76