Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Personalize their training.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Outsource Consultants

JUNE 6, 2022

Most chat software allows for not only one-on-one communication between employees but also collaborative groups based on department or topic, or team-building ones surrounding personal interests. When used effectively, it can provide an experience that rivals – or even surpasses – that of an in-person meeting.

Gamification 128

Gamification At home agents Morale Employee engagement 128

DMG Consulting

JANUARY 29, 2021

Answer: Remote workers, whether performing their job responsibilities off-site temporarily as a result of the pandemic, or agents who regularly rotate between home and contact center locations, as well as dedicated work-at-home employees, depend on mobility to help them effectively and efficiently perform their jobs anytime, anywhere.

Gamification 101

Gamification At home agents Self service Contact Center 101

Outsource Consultants

NOVEMBER 29, 2021

In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

FEBRUARY 22, 2021

Simply put, at-home or hybrid models require different training methodologies than before — and even if your call center model hasn’t changed, your business surely has. Areas of innovation your BPO should already offer supervisors: LMS solutions to replace or supplement in-person training. Lowest AHT. Highest FCR.

Call Center 76

Call Center Gamification Coaching Morale 76

Outsource Consultants

JANUARY 13, 2025

Virtual reality (VR) and augmented reality (AR) simulations can replicate real-world customer interactions, allowing agents to practice in a risk-free environment. These tools can reduce both cost and logistical hurdles associated with traditional in-person training. Design your gamification strategy carefully.

Call Center 67

Call Center Management Gamification call center software 67