Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Define the Agent Profile.

At home agents 78

At home agents Coaching Gamification Metrics 78

Outsource Consultants

JANUARY 13, 2025

This blog post will explore effective strategies to overcome these hurdles and maximize the potential of your virtual customer support operations. We’ve written tons on top strategies for remote agent productivity. Weekly team meetings provide a platform for broader discussions and strategy alignment.

Call Center 67

Call Center Management Gamification call center software 67

Outsource Consultants

FEBRUARY 22, 2021

But for call center leaders it’s been a year of tirelessly onboarding new tools and deploying new strategies catered to remote work. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Lowest AHT. Highest FCR.

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Call Center Gamification Coaching Morale 76

Playvox

SEPTEMBER 2, 2022

Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Keep More Agents On Board. But also try other tactics like gamification — for training or just for fun. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy.

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Contact Center Management Gamification Surveys 70

COPC

MARCH 23, 2020

She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. What sort of an environment do Work-At-Home agents need? It is very important to ensure that the home environment for the agents is conducive to working long shifts.

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At home agents Consulting Consulting Government 52

Vistio

MARCH 15, 2022

Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce. Interesting you talk about gamification. I think sometimes what I’m seeing in the industry is that people are wanting to move away from gamification. So you hit it right on the head.

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Gamification outsourcing Contact Center Technology 52