At home agents Gamification Study 
Noble Systems
AUGUST 8, 2019
Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.
Outsource Consultants
JUNE 6, 2022
98 percent of respondents to a study performed by Lifesize showed that video meetings helped with relationship-building both inside and outside of the company. Implement Gamification Systems. Gamification has been used in team settings to enhance training programs for a long time now.
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Outsource Consultants
NOVEMBER 29, 2021
Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.
Outsource Consultants
JANUARY 13, 2025
This approach helps agents practice real-world scenarios and receive immediate feedback. A study by the Brandon Hall Group found that companies using video-based learning achieve 50% faster productivity gains compared to those that don’t. Design your gamification strategy carefully.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.
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