Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. Remote Agent Engagement Can Be a Reality.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Set Goals — Just like lowering AHT, you call center agents should always be aiming toward metric goals.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Calltools

OCTOBER 19, 2022

Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months. Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Vistio

MARCH 15, 2022

Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce. Interesting you talk about gamification. I think sometimes what I’m seeing in the industry is that people are wanting to move away from gamification. I like that you say that.

Gamification 52

Gamification outsourcing Contact Center Technology 52