At home agents Gamification Trends 
Noble Systems
AUGUST 8, 2019
Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.
Outsource Consultants
NOVEMBER 29, 2021
If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
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Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Budgets are Trending.
DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.
Playvox
SEPTEMBER 2, 2022
Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Keep More Agents On Board. The Great Resignation isn’t over , and the trend can be especially tough in a high-turnover industry like contact centers and support centers.
DMG Consulting
JANUARY 10, 2022
Interaction analytics is automating trend discovery as well as improving agent compliance and reducing fraud. Gamification applications are identifying and rewarding agents for the outstanding job they do while keeping them tuned in to their department and co-workers, whether they work from home or in the office.
Vistio
MARCH 15, 2022
Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce. Interesting you talk about gamification. I think sometimes what I’m seeing in the industry is that people are wanting to move away from gamification.
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