Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Outsource Consultants

JUNE 6, 2022

For a heightened level of communication, video conferencing is a staple of any remote working environment. In addition to providing the ability to see and hear each other, video conferencing also offers screen-sharing capabilities that allow users to walk through digital processes, review training materials, or collaborate in real-time.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Aspect

SEPTEMBER 21, 2018

Here are some best practices to consider as you define or enhance your work from home program, specifically for your customer engagement center. Define the Agent Profile. Not everyone makes the perfect work at home agent. Define the Home Office. Define video specifications, and setup as needed.

At home agents 78

At home agents Coaching Gamification Metrics 78

Outsource Consultants

JANUARY 13, 2025

Interactive e-learning platforms that combine video tutorials, quizzes, and simulations allow agents to learn at their own pace while mastering key concepts. Live video sessions enhance training with role-playing exercises and Q&A opportunities. Design your gamification strategy carefully.

Call Center 67

Call Center Management Gamification call center software 67

Calltools

OCTOBER 19, 2022

Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Enhance Agent Experiences. An agent’s work experiences during the holiday season will likely influence their mood, motivation, and productivity. Implement Gamification Dashboards.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Playvox

SEPTEMBER 2, 2022

Our remote work policy focuses on the environment they will work in, such as having a quiet room and clean desk, consenting to video recording, etc.”. Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Keep More Agents On Board.

Contact Center 70

Contact Center Management Gamification Surveys 70

COPC

MARCH 23, 2020

Scott Rohrer, Global Leader of Work-At-Home Business for TechM, agrees that communication is important. All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings.

At home agents 52

At home agents Consulting Consulting Government 52