Outsource Consultants
MARCH 16, 2020
The remote agent model is undeniably the most resistant to growing calls for quarantine – whether self-imposed or government-mandated. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully.
Outsource Consultants
DECEMBER 14, 2020
In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model. We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Outsource Consultants
NOVEMBER 9, 2020
A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Government incentives for training and hiring. The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Top talent to recruit.
COPC
MARCH 23, 2020
What sort of an environment do Work-At-Home agents need? It is very important to ensure that the home environment for the agents is conducive to working long shifts. The obvious benefits of Work-At-Home agents are based around flexibility and business continuity. At COPC Inc.
Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!
Playvox
SEPTEMBER 2, 2022
Even with 60% of contact centers working in a hybrid model and 40% working entirely remote, many (42%) of the contact centers we surveyed are doing it without solid policies in place to govern how agents should work. Keep More Agents On Board.
Babelforce
MARCH 9, 2022
Many call centers were quickly upended when governments issued work-from-home orders. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. This is important because customers expect to use voice interfaces in 70% of interactions by 2023. Facilitate remote working.
Expert insights. Personalized for you.
84 
Let's personalize your content