7 Strategies for Embracing the Work From Home (WFH) Call Center
Serenova
OCTOBER 7, 2020
Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Ensure your virtual call center technology (as well as your people) can adapt to change. The Future of the Contact Center.
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