Outsource Consultants

MARCH 16, 2020

Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment. The post Contingency Planning With At-Home Agents appeared first on.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52

Serenova

AUGUST 23, 2019

In healthcare, it’s enrollment periods. The new, more cost-effective answer to the need for additional staff is work-from-home agents. Cloud-based contact centers not only provide flexibility to the agents and businesses, but also allow contact center supervisors greater efficiencies. For retail, it’s holiday shopping.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

BlueOcean

AUGUST 9, 2021

With the likelihood that most companies will have more work-at-home agents then pre-pandemic, providing easy access to up-to-the-minute knowledge is more important than ever – after all, in a WAH model, it’s not as simple as turning to the agent beside you to get an answer to something you might not know.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Callminer

OCTOBER 22, 2019

Virtual, or utilizing “at-home” agents. Are the agents friendly and compassionate? Compassion should be one of the most important considerations when looking for healthcare call center companies. There are three primary options when partnering with an external provider: . Internal, or inside your own four walls.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices 140

Best practices Feedback Call Center Coaching 140

Taylor Reach Group

JUNE 20, 2017

Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Live Chat in Sensitive Information Industries – Healthcare and Finance. Yes, with this software, you have options to use work at home agents (WAHA), agents on premises, agents on-shore or offshore – it opens up a lot of possibilities.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62