At home agents Industry Interactive Voice Response 
Outsource Consultants
MARCH 16, 2020
Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. And, of course, times of uncertainty always create a greater demand for answers no matter the industry. The post Contingency Planning With At-Home Agents appeared first on.
Outsource Consultants
AUGUST 3, 2020
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, consumer expectations across the travel industry have never been higher. . Here’s how: Be Prepared for the Travel Industry Restart.
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Calltools
MARCH 8, 2023
The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. Cloud phone systems can cost as little as $10 per agent per month, according to JustCall, which can work out significantly cheaper than other technologies.
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. We all know that technology has become an essential part of the contact center industry, but we often forget why. Champion among automation — Interactive Voice Response or IVR.
OctopusTech
SEPTEMBER 18, 2018
Utilizing the time of agents is currently one of the most challenging aspects of the call center industry. e)Agents Extensions. g)Support for Work-at-Home Agents. Another plus point is this uniformity in handling responsibilities teach them to work more efficiently along with ensuring zero-idle time.
DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.
Serenova
JUNE 6, 2019
Industry-wide, when it comes to the cloud, today’s contact centers are in a state of flux. In a recent Austin Contact Center Alliance survey, agent recruitment, retention and productivity were cited by members as their top three priorities. In fact, these are industry-wide issues that impact CX. The answer is yes.
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