Cyara
APRIL 30, 2020
In the face of COVID-19, many organizations have had to shut down their contact centers, and send agents to work from home. One of the big concerns with at-home agents is whether they have the right environment to effectively handle calls. This has been accomplished on impossible time tables.
Outsource Consultants
MARCH 16, 2020
Making the answers to common questions easy to find on your website or IVR messaging can free up agents for the inquiries that truly require a two-way interaction. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment. Let us know if we can help.
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Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Lower Your Average Handle Time to Increase Customer Revenue. Boost Customer Satisfaction for Travel Industry ROI.
Aspect
MARCH 26, 2020
The customer was in favor and immediately made the suggested changes to their IVR. A large financial services firm was experiencing more inbound call volumes than their trunks or agents can support. We met with the customer an hour later and explained the details of the solution. Customers Getting Fast Busy Signal.
Calltools
MARCH 8, 2023
Cloud phone systems can cost as little as $10 per agent per month, according to JustCall, which can work out significantly cheaper than other technologies. Remote Flexibility With more people working from home, cloud calling allows you to adopt or maintain a remote or hybrid work model.
Outsource Consultants
MARCH 31, 2022
Champion among automation — Interactive Voice Response or IVR. This system allows companies to interact with customers prior to getting a live agent on the phone. Additionally, once a customer is on the line the agent will have nearly all of the information they need to resolve the issue.
Talkdesk
DECEMBER 3, 2015
Just adding a few agents to your frontline staff can significantly improve service level, reduce caller abandonment and give your frontline agents the little extra support they need during the holiday returns season. Leverage at-home agents. Utilize a flexible IVR. It could just be a win-win for your team.
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