Calltools

MARCH 8, 2023

A cloud-based voice solution is cheaper than traditional landlines and even VoIP because you can bundle it with other cloud services. Improved Security Cloud-based software can be safer than VoIP technologies, which hackers often exploit to infiltrate your business phone system.

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Babelforce

MARCH 30, 2022

Cloud-based software can handle high-quality calls using Voice over Internet Protocol (VoIP) technology. For example, you can hire agents in other regions or countries. And many agents prefer working remotely. At 80% , the retention rate for at-home agents is far higher than that of in-office ones.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

pindrop

APRIL 30, 2020

Most contact centers were unprepared for the magnitude of the shift to work from home and scrambled to take steps to set their agents up with technology and secure VoIP infrastructure at home. Agents and analysts faced productivity issues as environmental changes and technology constraints took their toll.

Contact Center 75

Contact Center Banking Government At home agents 75

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52