Outsource Consultants

JUNE 6, 2022

Additionally, if your building offers spaces like a gym or recreation area, waiving costs for at-home agents could be a huge bonus. Specifically, providing snacks or catered meals during these visits is a great way to build morale while letting people get to know each other. Get Feedback.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? Not staying current on new technologies impacting Call and Contact Center operations. I hope you can sense my sarcasm here. Not sharing new technologies and their capabilities with senior management.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

24-7 InTouch

APRIL 3, 2020

Technology: Tech teams must be able to provide support in a virtual environment instead of face-to-face, including the use of screen sharing to show agents how to fix issues as they arise. To secure VPNs for at-home agents, we leverage a two-factor authentication on the VPN via an RSA key. Want to get “intouch”?

At home agents 52

At home agents Contact Center Coaching Morale 52

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level.

Call Center 76

Call Center Gamification Coaching Morale 76

Outsource Consultants

JANUARY 13, 2025

Regular one-on-one check-ins between managers and agents foster personal connections and provide opportunities for feedback and career development discussions. This not only boosts morale but also sets positive examples for the entire team. Celebrate wins, both big and small.

Call Center 67

Call Center Management Gamification call center software 67