Outsource Consultants

JUNE 6, 2022

98 percent of respondents to a study performed by Lifesize showed that video meetings helped with relationship-building both inside and outside of the company. A recent study showed that 80 percent of U.S. Additionally, if your building offers spaces like a gym or recreation area, waiving costs for at-home agents could be a huge bonus.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Better Performance.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

24-7 InTouch

APRIL 3, 2020

In light of the current situation, not only have we transitioned our on-campus contact center agents to an at-home model, we have also implemented virtual recruiting, orientation, and training to ensure our new WFH agents receive the guidance they need to succeed. DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY.

At home agents 52

At home agents Contact Center Coaching Morale 52

Outsource Consultants

JANUARY 13, 2025

This approach helps agents practice real-world scenarios and receive immediate feedback. A study by the Brandon Hall Group found that companies using video-based learning achieve 50% faster productivity gains compared to those that don’t. This not only boosts morale but also sets positive examples for the entire team.

Call Center 67

Call Center Management Gamification call center software 67