Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.

Gamification 128

Gamification At home agents Morale Employee engagement 128

CCNG

JULY 27, 2022

There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. Are there unique metrics for work-at-home vs. in-center?

Call Center 195

Call Center Metrics At home agents Average Handle Time 195

Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Advantage Communications

JUNE 4, 2019

Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce.

At home agents 40

At home agents call center solutions Call Center outsourcing 40

Outsource Consultants

MAY 8, 2020

The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .

outsourcing 67

outsourcing Call Center Consulting Consulting 67

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. What to Look for In Emerging Outsource Markets. Let Outsource Consultants help!

Call Center 119

Call Center Marketing outsourcing Transportation 119

Outsource Consultants

MARCH 8, 2022

companies looking to outsource any positions they can to less expensive regions in an attempt to keep costs under control. Many companies have seen the cost savings and reliability of outsourcing, leading them to move some or all of their support to other regions. As costs rise domestically, other countries will begin to see more U.S.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

Outsource Consultants

NOVEMBER 17, 2021

The topics of these inquiries may have shifted, but the demand for agents to handle them remained largely unchanged. In fact, many industries needed more outsourced agents than ever before. Support – BPOs continue to refine training and agent support, including customer experience as well as employee experience.

outsourcing 119

outsourcing Call Center Employee engagement Consulting 119

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Leverage Outsourcing to Maximize Your Travel Industry ROI.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Working Solutions

DECEMBER 2, 2022

Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

At home agents 97

At home agents Engineering contact center solutions call center solutions 97

COPC

MARCH 23, 2020

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. What sort of an environment do Work-At-Home agents need? Will the internet cope with surges in traffic if more people work from home?

At home agents 52

At home agents Consulting Consulting Government 52

BlueOcean

MARCH 24, 2022

A more sophisticated agent profile is going to be hard to attract—and they’re going to be more expensive (and that’s true both in in-house and outsourced contact centers). One of the most critical factors to help attract the best agents is the opportunity for a meaningful career path. Increasing Focus on Remote Agents.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

BlueOcean

AUGUST 9, 2021

TLDR: Looking for an outsourced partner who can help you get to the next level in your contact center? Simply request pricing for our outsourced customer care solution. How could an outsourced partner help? We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Skybridge

MAY 13, 2020

For many brands, outsourcing will be the only step that makes sense. But choosing the right outsource customer care provider is a little more complicated than it might appear. Expect to hear vast differences in how various outsourcers respond. That’s a band-aid, not a solution. Those differences matter.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

Skybridge

MAY 13, 2020

For many brands, outsourcing will be the only step that makes sense. But choosing the right outsource customer care provider is a little more complicated than it might appear. Expect to hear vast differences in how various outsourcers respond. That’s a band-aid, not a solution. Those differences matter.

Customer Service 52

Customer Service outsourcing At home agents Customer Care 52

NICE inContact

NOVEMBER 8, 2018

.” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster. Outsource – Plenty of companies outsource part of their volume during the holidays. Are you ready?

Contact Center 48

Contact Center outsourcing At home agents Cloud contact 48

Taylor Reach Group

NOVEMBER 30, 2018

If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction. 49 credit, but it’s the principle of the thing.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

Outsource Consultants

FEBRUARY 22, 2021

As one of the fastest growing call center consultancies , Outsource Consultants offers expert insights for businesses of all sizes. Does your call center invest in their supervisors in a way that can elevate their training and help them conquer your business challenges? They should. Get your no-risk, no-cost consultation today.

Call Center 76

Call Center Gamification Coaching Morale 76

OctopusTech

SEPTEMBER 18, 2018

e)Agents Extensions. g)Support for Work-at-Home Agents. Apart from offering the blend of their inbound and outbound campaigns, blended call centers also come with a wide range of features such as-. a)Intelligent Dialer Function. b)Call Barge-In. c)Live Reporting and Analytics. d)Call Recording. f)Call Transfer.

Call Center 74

Call Center At home agents Interactive Voice Response Analytics 74

Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. So there’s the other aspect of it and certainly, from the outsourced BPO space, you’re judged on your performance. That’s number one.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. This is not the case.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52