EPIC Connections

SEPTEMBER 27, 2017

The benefits of a home-based agent model are undeniably exciting. From cost savings to reduced attrition, the work-at-home agent model is attractive to say the least. However, deploying it in a way that is successful for both business and agents can prove challenging. Selecting the Appropriate Technology.

At home agents 35

At home agents SaaS Education Contact Center 35

SoliCall

NOVEMBER 2, 2023

For example, fast internet access and SAAS solutions make remote work very similar to work in the office. Remote work has become increasingly common during the COVID pandemic but also afterwards. It goes without saying that technology is the key enabler for this phenomenon.

SaaS 59

SaaS At home agents Technology Personalization 59

Babelforce

MARCH 9, 2022

Instead of on-premise CRMs, you can use Software as a Service (SaaS) to create seamless omnichannel customer experiences. This allows agents to instantly access customer data in order to resolve customer problems more efficiently and effectively. Channels that may have previously been siloed can be integrated through the cloud.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. COVID-19 changed the entire industry in an instant. Do I move everything to the cloud?

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52