At home agents Schedule adherence Service level 
Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Explain the importance of schedule adherence Most new hires don’t realize how significantly schedule adherence impacts the call center.
CSM Magazine
DECEMBER 15, 2020
M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. One positive outcome of the pandemic is that contact centres are being more creative with scheduling. Planners are experimenting with new types of shifts such as micro-shifts that are great for home-working.
Expert insights. Personalized for you.
119 
Let's personalize your content