Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Communication is key.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Make sure your at-home agents are aware by explaining the impact that schedule adherence has on key performance indicators (KPIs) like service level.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

OrecX

MAY 1, 2020

There are several questions you can ask yourself to assess your need to record your at-home agents: 1. Are your agents processing orders with credit cards? Are your agents collecting sensitive customer information? Are your agents offering medical advice? Are your agents offering legal advice?

Management 71

Management voip Telemarketing At home agents 71

VocalCom

APRIL 14, 2020

Vocalcom further consolidated all legacy systems such as CRM into a single front-end application using Vocalcom script building capabilities. Moving SABESP agents to a work-from-home model while increasing contact center capacity.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Skybridge

OCTOBER 30, 2020

No matter how new, or frazzled, or overwhelmed your customer care agents may be, you and your brand cannot afford to have them speaking to your customers like broken robots or the living dead. If you’re managing to the script without managing to the tone, you’re doing it wrong. Scary wrong. It’s a monster. Make every call a treat.

At home agents 52

At home agents Customer Care Scripts Personalization 52

Calltools

OCTOBER 19, 2022

You might want to train contact center agents to: Use a script to speed up call times during busy holiday contact center periods. A good script will help agents navigate conversations and reduce errors that extend calls. Enhance Agent Experiences.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Cisco - Contact Center

SEPTEMBER 3, 2020

Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. We repeated this – providing a unique VPN IP address – for more than 3,000 people, utilizing automation and scripting to accelerate the process.

Contact Center 60

Contact Center Telecommunications Wireless At home agents 60