OrecX

MAY 1, 2020

Most of these individuals are utilizing VoIP, softphones, mobile phones or landlines - and sometimes a combination thereof. Mobile recording methods: VoIP softphone technology. There are several questions you can ask yourself to assess your need to record your at-home agents: 1. Are your agents offering medical advice?

Management 71

Management voip Telemarketing At home agents 71

Cisco - Contact Center

SEPTEMBER 3, 2020

For example, agents’ calls are unable to be recorded, supervisors cannot monitor agents’ calls in progress, and VoIP cannot be used in India due to the country’s telecommunications regulations. However, we needed a different approach that does not have some of the challenges that UMA brings.

Contact Center 60

Contact Center Telecommunications Wireless At home agents 60

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52