Vistio

DECEMBER 5, 2024

It enables agents to practice handling tough customer interactions whenever they have a few minutes to spare. Between calls, during slow shifts, or even at home, agents can fine-tune their skills without the need for scheduled training sessions. Take ServiceSim, for example.

At home agents 52

At home agents Contact Center Best practices Feedback 52

Outsource Consultants

JUNE 6, 2022

Additionally, if your building offers spaces like a gym or recreation area, waiving costs for at-home agents could be a huge bonus. Remote Agent Engagement Can Be a Reality. By utilizing these four tips to boost morale, your company will have set in place the building blocks for a better work environment.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Noble Systems

AUGUST 8, 2019

Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Keeping customers happy is the easiest way to motivate customer retention.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Calltools

OCTOBER 19, 2022

Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months. Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Talkdesk

DECEMBER 3, 2015

Below are 10 tips, tools and techniques that you can start using today to help your team thrive during the holiday returns rush. Recruit agents from other departments. If your frontline of call center agents is scrambling to meet the needs of holiday returns callers, recruit them some backup. Leverage at-home agents.

Call Center 40

Call Center Interactive Voice Response call center software At home agents 40

24-7 InTouch

APRIL 3, 2020

In light of the current situation, not only have we transitioned our on-campus contact center agents to an at-home model, we have also implemented virtual recruiting, orientation, and training to ensure our new WFH agents receive the guidance they need to succeed. DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY.

At home agents 52

At home agents Contact Center Coaching Morale 52

Skybridge

JUNE 10, 2020

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. How are your agents doing during this unprecedented, often confusing, sometimes painful time? It wasn’t easy.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

Insite Managed Solutions

MAY 23, 2013

Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. 7 Tips for your Quality Monitoring Process. Related Posts. Jenine Kent. 2018-10-03T15:02:59+00:00. Nicola Behr. Nicola Behr.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Serenova

OCTOBER 7, 2020

Here are seven tips for elevating the call center experience for both your remote call center agents and your customers: 1. Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.”

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Vistio

MARCH 15, 2022

So if the teeter-totter is tipped too much on the new higher scale, your performance is going to be impacted as a company. We’re asking agents to do so much, much more as customer expectations have risen, call volumes have risen because people were at home getting angry about a bunch of things. I like that you say that.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Empowering agents is an important step. Think your feedback through.

Best practices 140

Best practices Feedback Call Center Coaching 140

Callminer

OCTOBER 22, 2019

‘However, if they do serve companies similar to yours, be sure to find out if you will have dedicated agents and if they are willing to send agents to your location for training specific to your business.’” – Jennifer Lonoff Schiff, 8 tips for choosing the right contact center for your business , CIO; Twitter: @CIOonline.

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Best practices Call Center outsourcing Contact Center 203

Skybridge

OCTOBER 30, 2020

Here are my top 5 tips for luring them back to your front door and treating them so well that they’ll never run away again. You, personally, as the senior leader of a customer care platform, might have found it quite seamless to simply grab your laptop and start working from home this year. Stop catching them by surprise!

At home agents 52

At home agents Customer Care Scripts Personalization 52