Outsource Consultants

NOVEMBER 9, 2020

A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Consider areas that are actively improving sectors across education, utilities, IT, and public transportation. . Other notable benefits: Young and skilled workforce. High literacy rate (91.8%).

Call Center 119

Call Center Marketing outsourcing Transportation 119

COPC

MARCH 23, 2020

What sort of an environment do Work-At-Home agents need? It is very important to ensure that the home environment for the agents is conducive to working long shifts. The obvious benefits of Work-At-Home agents are based around flexibility and business continuity. At COPC Inc.

At home agents 52

At home agents Consulting Consulting Government 52

Altivon

JUNE 13, 2020

Of the contact centers surveyed in 2019, 43% allowed at least some of their agents to work from home, while 57% either had made the firm decision to not offer remote work options at all, were in the process of evaluating remote work, or hadn’t made any moves one way or the other. Insight #5: Average speed to answer is holding up well.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

NICE inContact

FEBRUARY 16, 2016

If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room. Transmitting a file meant waiting on a fax to slowly transcribe an original paper document on the sender’s side to a flimsy, waxy roll of paper on the receiver’s end.

Transportation 48

Transportation At home agents Technology Feedback 48