Remove At home agents Remove Video Remove virtual call center
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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Give agents structure and agency. Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Ensure your virtual call center technology (as well as your people) can adapt to change.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Call centers are notorious for implementing many different technologies, which can make reporting difficult, convoluted and time consuming. Jenine Kent.