At home agents and White Paper - Customer Contact Central

Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

NOVEMBER 30, 2018

If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction.

Contact Center

Contact Center Average Handle Time At home agents First call resolution

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Did you hear that? Listening to the voice at the center of your CX strategy

Skybridge

MAY 10, 2022

Hiring models for high-performing at-home agents and supervisors had long been developed. In our new white paper, “ Five CX Trends and Opportunities For a Post-Pandemic World “, we break down what it will take to be prepared next time. Technologies were rigorously tested.

At home agents

At home agents Customer Care Contact Center Engineering

Ten Dumb Things Smart Contact Center Executives Do

The Work-from-Home Revolution & the Engagement Challenge

Did you hear that? Listening to the voice at the center of your CX strategy

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