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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed.

Customer Support 83
Customer Support Call Center Interactive Voice Response Automatic Callback 83
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

NOVEMBER 4, 2016

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Take advantage of free trials and benchmark different providers to stay informed.

Customer Support 54
Customer Support Interactive Voice Response Call Center Automatic Callback 54
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