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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Take advantage of free trials and benchmark different providers to stay informed.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Take advantage of free trials and benchmark different providers to stay informed.