NobelBiz

MAY 9, 2023

Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 4, 2016

Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. Best practices for choosing computer telephony integration. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. Best practices for choosing computer telephony integration. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54