Automatic Callback Call flow Interactive Voice Response 
aircall
APRIL 21, 2021
Like all call routing systems, ACD has call distribution rules. Call traffic. An ACD works in conjunction with a cloud-based phone system and interactive voice response (IVR) system to route inbound calls to someone that can help the caller. 15 Factors to Consider When Selecting an IVR System.
NobelBiz
MAY 9, 2023
Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. This will ensure a seamless flow of information and improve the overall customer experience.
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