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Enhanced productivity, increased efficiency, and greater customization and personalization are the foundation of providing a good customer experience. . Automaticcallback. Automaticallycalls customers back when a sales or support agent is available. . Personalized IVR messaging. Callflow customization.
For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. Train Your Agents Well A.
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