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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Abandoned Call: Any contact or call to the call center, ends before any conversation occurs. Agent: Call center reps also known as contact center reps. This is a person who is responsible for handling inbound and outgoing customer calls. A significant section of the industry come under this solution.
Usually, a call center agent should know as contact center rep in person. That is accountable for handling incoming and outgoing customer’s calls? Furthermore communication with the customer in the call center of an industry. AutomaticCallback. CallLogging. This is with on live call.
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