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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. By being placed in a queue, customers know they will be called back, and are freed up to go about their day.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. By being placed in a queue, customers know they will be called back, and are freed up to go about their day.