aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. The user interface allows seamless collaboration between your team members.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. The user interface allows seamless collaboration between your team members.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

NobelBiz

APRIL 21, 2022

Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it. Call origin: Automatic callback and directory sharing are additional features of the CTI system. Of course, the call control can be completed with a review of the computer data associated with the calls.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52