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The solution is to keep your call center from causing customer dissatisfaction and disappointment. It is not always feasible to forecast what will occur throughout the course of the day. It is your responsibility to put in place the required tools. An increase of calls overwhelms the teams.
Of course, the call control can be completed with a review of the computer data associated with the calls. Call origin: Automaticcallback and directory sharing are additional features of the CTI system. Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it.
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