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Giving each caller the proper support is what it means in practice. For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. The call is routed to customersupport if the needs relate to a complaint about a previously purchased product.
Customers frequently contact the service department when they are displeased with a brand’s product or service. Despite the fact that there are other ways to contactcustomersupport, people prefer the phone. However, call center agents are not always accessible right away.
Call origin: Automaticcallback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?
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