NobelBiz

MARCH 9, 2021

Contact center software is meant to provide clients with an exceptional customer service experience. A contact center software is more than just an operating system. So what options should you have in contact center software? This is where predictive dialers come in handy.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

NobelBiz

FEBRUARY 17, 2023

The solution is to keep your call center from causing customer dissatisfaction and disappointment. NobelBiz Voice Carrier is not your usual telecom provider, but one that was designed with the sole purpose of serving contact centers all over the world. It is your responsibility to put in place the required tools.

Customer Service 52

Customer Service Automatic Callback Call Center Average Handle Time 52

NobelBiz

AUGUST 2, 2022

Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? Is there an alternative for call centers? The goal is to deliver the finest possible service to consumers.

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52

NobelBiz

FEBRUARY 21, 2023

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature.

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52