aircall

NOVEMBER 4, 2016

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Luckily, business phone system providers will help you with the transition.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

aircall

NOVEMBER 4, 2016

The filtering criteria can include agent language, type of issue, geographic location of the call, etc. This allows for specified routing of calls, and boosts first call resolution, a crucial metric of customer satisfaction. Luckily, business phone system providers will help you with the transition.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

APRIL 21, 2021

There are a variety of ways to set up a phone system to route customer calls. Skill-based routing (SBR) is a feature of modern phone systems that will help improve your first-call resolution rates and ensure a good customer experience at every touch point. . They only get calls from customers they can help.

Best practices 62

Best practices Call Center Interactive Voice Response Automatic Callback 62