Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
Let’s look at the example of a VOIP business phone system. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc.
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