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Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management

Peter Lavers

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Giant leaps have been made in the disciplines of customer insight that businesses must embrace – Data Science, Big Data, Artificial Intelligence (AI), Cognitive Marketing, etc.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. I couldn’t find an estimate but I’m guessing that it’s thousands of miles of shelving! And things are still changing fast!

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How Formula 1® uses generative AI to accelerate race-day issue resolution

AWS Machine Learning

About the Author Carlos Contreras is a Senior Big Data and Generative AI Architect, at Amazon Web Services. Carlos specializes in designing and developing scalable prototypes for customers, to solve their most complex business challenges, implementing RAG and Agentic solutions with Distributed Data Processing techniques.

APIs 70
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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

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Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

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Ebi.Ai Launches Free Coronabot

CSM Magazine

has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel.

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What Is Digital Transformation? A Complete Guide

Cincom

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40