article thumbnail

Credit Crunch 10 Years On – Four Seismic Changes in Customer Experience Management

Peter Lavers

This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail. Giant leaps have been made in the disciplines of customer insight that businesses must embrace – Data Science, Big Data, Artificial Intelligence (AI), Cognitive Marketing, etc.

article thumbnail

Talking Omnichannel But Organised Multi Channel?

Peter Lavers

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. I couldn’t find an estimate but I’m guessing that it’s thousands of miles of shelving! And things are still changing fast!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

article thumbnail

Federated learning on AWS using FedML, Amazon EKS, and Amazon SageMaker

AWS Machine Learning

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.

article thumbnail

Ebi.Ai Launches Free Coronabot

CSM Magazine

has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel.

article thumbnail

AI and Live Chat: A Winning Combination

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

article thumbnail

Manufacturers Turn to Direct Sales to Bolster Customer Experience

Mindtouch

Though automotive direct sales is a legislatively fraught proposition in most parts of the country, traditional automotive manufacturers are realizing the importance of joining together the roles of producer and seller. According to Datafloq , a plug-in hybrid vehicle will generate 25 gigabytes of information in an hour of driving.

Sales 48