CSM Magazine

FEBRUARY 9, 2021

Encourage self-service guided advice – at EBI.AI selects the best AI and cloud services available from IBM, Amazon, Microsoft and others, combined with bespoke AI models to deliver its AI communication platform, called Lobster. For more information, please visit www.ebi.ai.

Self service 59

Self service Marketing Automotive Transportation 59

Cincom

JANUARY 31, 2025

Companies use advanced technologies like AI, machine learning, and big data to anticipate customer needs, optimize operations, and deliver customized experiences. Creating robust data governance frameworks and employing tools like machine learning, businesses tend derive actionable insights to achieve a competitive edge.

CRM 40

CRM Analytics Automotive Technology 40

AWS Machine Learning

NOVEMBER 24, 2023

This offering enables BMW ML engineers to perform code-centric data analytics and ML, increases developer productivity by providing self-service capability and infrastructure automation, and tightly integrates with BMW’s centralized IT tooling landscape. Shukhrat Khodjaev is a Senior Global Engagement Manager at AWS ProServe.

Engineering 93

Engineering Analytics Self service Government 93

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. For more information, please visit www.ebi.ai.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

JANUARY 12, 2021

Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service. Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

CRM 40

CRM Automotive Analytics Big data 40

CSM Magazine

OCTOBER 6, 2020

SmartHelp is also used to speed-up customer identity checks and to provide personalised responses to policy queries while remaining compliant with data regulations required of insurers. For more information, please visit www.ebi.ai.

Automotive 52

Automotive Transportation Healthcare Big data 52