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Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Interactive Voice Response (IVR) At the core of intelligent contact center automation lies a well-calibrated IVR system. All enabled by NobelBiz leading contact center technology.
The most prominent example of this is chatbots. These chatbots are available to help even outside business hours. Automotive industry. Drug production requires extremely precise calibration of equipment and measurement of the product. Service continuity and improvement in customer service. Life sciences.
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