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Preparing For Supply Chain Bottlenecks With BPO Support

Outsource Consultants

Automotive factory lines have now nearly halted due to shortages of semiconductors and other parts, as the industry was left unprepared to meet demand. For companies, like those in the automotive industry, that rely heavily on missing manufactured goods, this shortage has increased call volumes and the need for contact center agents.

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The Evolution of Call Center BPO Services

Global Response

But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. This reduces wait times and enhances overall customer satisfaction. It is also interesting to note that nearshore outsourcing has become more popular.