Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And that’s despite tremendous increases in the quality of products and services. You could take automotive for instance, quality there is really, really improved. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. That’s a big increase.
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