TechSee

JANUARY 25, 2023

[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Scott is the former Chairman of the AAA National Automotive Subcommittee and remains an active committee member. He also serves on the Salesforce Field Service Community Advisory Board.

Automotive 41

Automotive Management Enterprise B2B 41

SmartAction

MARCH 1, 2022

They don’t build or provide the software; they help businesses manage the software and offer technical support to the users. MSaaS provides the software and support. They handle interactions for call centers, doctor’s offices, automotive dealerships, hotels, retail, service providers, and more.

Management 76

Management SaaS Virtual Agent Automotive 76

NobelBiz

APRIL 2, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!” All enabled by NobelBiz leading contact center technology.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Project scope: QCS conducts business to business sales for this client. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

MARCH 1, 2022

The call center for this business handles a large volume of incoming customer service calls, often related to membership or subscription questions, technical support or general customer service inquiries. Example #3: Call center KPIs for automotive businesses. Average abandonment rate.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Outsource Consultants

OCTOBER 2, 2018

These vendors have experience with a variety of industries, including: Automotive. Live chat support. Technical support and helpdesk. Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. Communications.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

FEBRUARY 13, 2022

Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. Traditional call centers typically focus on customer service and technical support. Is your customer support team ready to handle it?

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62