Average Handle Time, Benchmark and CCNG - Customer Contact Central

Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5 A center with 1,000,000 calls per year could save 10% of time spent on calls. If average cost per call is currently $5.00, then reducing the cost to $4.50 would save $500,000.

Customer Experience

Customer Experience Contact Center CCNG Self service

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

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