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For more information on the importance of analytics in retaining top call center talent, take a look at our whitepaper, Understanding How Interaction Analytics Can Reduce Agent Attrition. .” – The Value of Call Center Scheduling Software , 8×8; Twitter: @8×8.
Or are they purely operational, seeking to improve efficiency such as reduced averagehandlingtime (AHT), time to answer or to reduce call volumes in general? For more ideas and inspiration, download our latest whitepaper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.
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