BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. So, of course, we’re biased. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 20, 2025

One trend is clear: Mexico is emerging as a retention powerhouse (without saying the word “powerhouse,” of course). Between its bilingual talent, cultural compatibility, and smart pricing, Mexico call centers are becoming the go-to solution for brands serious about keeping customers closeand competitors at bay.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. Of course, all of this is just a brief overview—which highlights how much complicated work goes into starting your own call center. Of course, it depends on the call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62