BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The same is true for first call resolution and average handle times.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 18, 2025

These key features help companies identify call center services that not only meet their current needs but also position them for future success in an ever-evolving customer service landscape. Key metrics to consider include customer retention rates, average handle time, and first call resolution rates.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. As such, Tunisian call centers often offer multilingual services which are perfect for serving—or expanding into—European audiences.

Call Center 62

Call Center outsourcing Bilingual agents Education 62