Average Handle Time, Bilingual agents and Education

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Average Handle Time

Bilingual agents

Education

Mexico Customer Retention Solutions: The Secret to Unshakeable Loyalty

Outsource Consultants

MARCH 20, 2025

A major telecommunications company reported a 30% reduction in average handling time after implementing an AI-assisted customer service platform in their Mexican call center. This cultural education helps agents relate better to U.S. These investments yield impressive results.

Customer retention

Customer retention outsourcing Call Center Bilingual agents

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

In addition, the strong Tunisian workforce—in terms of both size and education—results in ample scalability as well as affordable, quality staffing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

Mexico Customer Retention Solutions: The Secret to Unshakeable Loyalty

Tunisia Call Centers: Are They Right for Your Organization?

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