Average Handle Time Bilingual agents Healthcare 
Outsource Consultants
MARCH 18, 2025
Key metrics to consider include customer retention rates, average handle time, and first call resolution rates. Average Handle Time (AHT) AHT measures the average duration of a customer interaction (including talk time, hold time, and after-call work).
Outsource Consultants
MARCH 20, 2025
A major telecommunications company reported a 30% reduction in average handling time after implementing an AI-assisted customer service platform in their Mexican call center. Retail, eCommerce, healthcare, finance, and tech companiesespecially those with bilingual or omnichannel needssee the biggest impact.
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